Customer Complaints Policy

Effective Date: January 29, 2026

At Fixit Flooring, we value customer feedback and take complaints seriously to improve our services.

How to Submit a Complaint

Customers can submit complaints through:

• Email: info@fixitflooring.com

• Phone: +971 50 927 3668

• Contact form on our website

Complaint Handling Process

• All complaints will be acknowledged within 48 hours

• We will investigate the issue and provide a resolution within 5–7 business days

• If additional time is required, customers will be informed

Our Commitment

We aim to resolve complaints fairly, professionally, and in a timely manner to ensure customer satisfaction.